Frequently asked questions
What is the return policy?
You have a 30 days return policy.
How long does it take to recieve my orders from Backpack and accessories collection?
Delivery for Custom Backpacks & Glasses
Our custom-made backpacks and glasses are crafted with special care just for you from high-quality, sustainable materials. Because these items are not pre-stocked and require personalization, they have a different delivery schedule.
The estimated delivery time for these custom items is 2 to 5 business days.
For example, since you are ordering on Thursday, October 9th, your order would be processed and prepared. You can expect it to be delivered between Monday, October 13th and Thursday, October 16th, 2025.
This extra time ensures we can deliver a unique, high-quality product that meets our sustainable standards.
How much does shipping cost?
Shipping is free!!